Exa - Elevated latencies across search endpoints causing some requests to fail – Incident details

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Elevated latencies across search endpoints causing some requests to fail

ResolvedPartial outage 20%2 hours 21 minutes

Affected

Search API

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

Default

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

People

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

Websets

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We've deployed fixes and scaled the affected components, and are monitoring the confirm recovery.

  • IdentifiedUTC

    We have identified the source of the elevated latencies and are working to fix it.

  • InvestigatingUTC
    We are currently investigating this incident.