Exa - Elevated latencies across search endpoints causing some requests to fail – Incident details

All systems operational

Elevated latencies across search endpoints causing some requests to fail

Resolved
Partial outage 20 %
Started 8 days agoLasted about 2 hours

Affected

Search API

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

Default

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

People

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

Websets

Partial outage from 12:39 PM to 1:20 PM, Degraded performance from 1:20 PM to 3:00 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We've deployed fixes and scaled the affected components, and are monitoring the confirm recovery.

  • Identified
    UTC
    Identified

    We have identified the source of the elevated latencies and are working to fix it.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.